Plainly

What Provkeep is, and what it is not

Written so you can decide whether this is worth paying for, before you pay for it.

We make the record. Someone else makes the decision.

Provkeep is technical infrastructure: it records what your store did — which lot shipped, who bought it, what they were shown and accepted — and produces those records on demand. It does not decide whether those records satisfy your processor, and it cannot promise an outcome with them. Underwriting decisions and chargeback rulings are made by your acquirer and the card networks, on their own criteria. We make the record; they make the decision.

What the product actually is

A record of two things, kept per order and per lot: what the customer was shown and accepted, and which lot was recorded. It stays retrievable long after the order shipped. Its shape is worth stating plainly: the lot a certificate describes, bound to the orders that shipped it, bound to the people who bought them. The industry has its own name for this, and the name explains it to nobody who does not already know.

It runs as a layer under the store you already have. It does not replace your checkout, your processor or the pages your customers see. The section below is the full list of what it is not.

What it is not

Each of these is a line we will not cross, not a feature that is coming later.

• It is not a promise that you keep your merchant account. Nothing in this product can make that decision, and nobody selling you software can.
• It is not legal advice, and it is not compliance certification. It records what happened; it does not tell you what the law requires of you.
• It is not a guarantee of any outcome — not an underwriting approval, not a dispute won, not a reserve released.
• It is not a testing laboratory, and it does not verify one. A laboratory named on a certificate is named because your store declared it, not because we confirmed it.
• It is not a payment processor, and it does not stand between you and yours.
• It is not a party to your checkout. It records what your checkout did.

What we hold, and what we could not hand over if asked

Customer email addresses and shipping addresses are fingerprinted inside your own store before anything reaches us. We hold the fingerprints, never the addresses. That is a deliberate limit on what a break-in here could ever become. It has a cost we state rather than hide. Evidence of delivery has to carry a customer’s full address, so a dispute about a parcel never arriving is one we cannot help you answer. How it works says the same thing where a merchant meets it first.

Who decides

Underwriters, processors and card issuers decide. We report what the records say, and we do not grade them. A document of ours states what it contains and names what is missing from it. It declines to tell the reader what to conclude. Where a judgement is to be made, it is theirs, and every document we produce says so in as many words.

The same thing, in the words the terms use

Provkeep provides technical data logging infrastructure only. It does not constitute legal advice, regulatory compliance certification, or a guarantee of any outcome with a payment processor, acquirer or card network.

If something here is unclear, ask before you pay

support@provkeep.com reaches the person who built it. A question about what this does or does not cover is a better use of that address than a refund request later. Either way, it is answered in the same place.